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Microsoft Dynamics CRM 2013 Applications

Question No: 1

An active Quote references an incorrect product.

You need to ensure that the Quote references the correct product. What should you do?

  1. In the Quote record, update the price list to reference a price list that contains the correct product.

  2. In the Quote Product record, update the product reference.

  3. In the Quote record, change the Revision ID field and then save the Quote under a different name. In the new Quote record, update the product reference.

  4. In the Quote record, use the Revise feature and then update the product reference.

Answer: D

Question No: 2

You are creating a discount list.

Which two types of discounts can you create?(Choose TWO)

  1. Unit

  2. Base

  3. Formula

  4. Amount

  5. Percentage

Answer: D,E

Question No: 3

A user plans to run a report.

The user does NOT have the appropriate permissions to access all of the data the report requires.

What will the user see when she runs the report?

  1. Summary and detailed information for only the data to which the user has permissions

  2. Summary information for all the data included in the report and detailed information for only the data to which the user has permissions

  3. Summary information only for all the data included in the report

  4. Summary and detailed information for all the data included in the report

Answer: A

Question No: 4

You create a personal dashboard that includes personal and system charts. The dashboard also contains the My Accounts view.

You need to share the dashboard with another user.

Which two objects should you share with the other user?(Choose TWO)

  1. the My Accounts view

  2. the system charts

  3. the personal charts

  4. the dashboard

Answer: C,D

Question No: 5

You need to schedule a resource for a service during a business closure. Which statement is true?

  1. You cannot schedule resources for a service during a business closure.

  2. You can schedule the resource if the start date is before the business closure period, or the schedule end date and time is after the business closure period.

  3. You can schedule the resource if the resource is a user who is also the owner of the service.

  4. You can schedule the resource if the Do not observe option for the resource is selected.

Answer: D

Question No: 6

You review an Opportunity record. Opportunities are configured to use system-calculated pricing. What happens when you click the Recalculate Opportunity button?

  1. Current product line item totals are recalculated, and the Est. Revenue field is updated.

  2. All pending opportunities for the customer are recalculated and saved to the Est. Revenue field.

  3. The Budget Amount field replaces the Est. Revenue field.

  4. All active quotes that are associated with the opportunity are added to the Est. Revenue field.

Answer: A

Question No: 7

When you place an order, what value is the status of the Quote set to?

  1. Revise

  2. Active

  3. Open

  4. Won

Answer: D

Question No: 8

A user creates a Lead and converts it to an Opportunity. The user provides several Quotes to the customer. The Opportunity is won. The user now creates an Order from the Quote by using the Create Order process.

On the Create Order dialog box, which action is the user able to perform?

  1. Fulfill the order.

  2. Specify a ship-to address.

  3. Close the originating Opportunity.

  4. Add additional write-in Products.

Answer: C

Question No: 9

Which two sales entity records can you create by using a Quick Create form?(Choose TWO)

  1. Leads

  2. Opportunities

  3. Quotes

  4. Invoices

  5. Orders

Answer: A,B

Question No: 10

You need to update the status of a service activity to show that it is ready for billing. Which status value should you use?

  1. Closed

  2. On Hold

  3. Cancelled

  4. Open

Answer: A

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