[Free] 2018(Aug) Ensurepass Microsoft MB2-704 Dumps with VCE and PDF 11-20

Ensurepass.com : Ensure you pass the IT Exams
2018 Aug Microsoft Official New Released MB2-704
100% Free Download! 100% Pass Guaranteed!

Microsoft Dynamics CRM Application

Question No: 11

You create a case for a customer who requests assistance.

You need to find a Frequently Asked Questions document in Microsoft Dynamics CRM and email it to the customer.

In which location should you look for the document?

  1. Knowledge Base

  2. Microsoft SharePoint

  3. Sales literature

  4. Marketing list

Answer: A Explanation:

Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/use-articles-in- knowledge-base.aspx

Question No: 12

A customer calls to request a quote for a product.

You need to log the call and create an opportunity for the potential sale. What should you do?

  1. Create a lead, and qualify it to create an opportunity.

  2. Create an account and an opportunity.

  3. Create a phone call, and convert it to an opportunity.

  4. Create a connection, and convert it to an opportunity.

Answer: C Explanation:

Ref: Ref: http://crmbook.powerobjects.com/basics/activities/converting-activities/

Question No: 13

You implement Microsoft Social Listening and connect it to your Microsoft Dynamics CRM organization.

In which two locations within Dynamics CRM can you access social insights information? Each correct answer presents a complete solution. Choose two.

  1. Dashboards

  2. Advanced find

  3. Reports

  4. Entity forms

Answer: A,D Explanation:

Ref: http://technet.microsoft.com/en-us/library/dn659847(v=crm.6).aspx

Question No: 14

You create a case and link it to a standard service level agreement (SLA) with the timer configured on the case form.

You need to review the case status and report the information to your manager. Which piece of information about the time of the case is available?

  1. Total time the case is on hold

  2. Failure time

  3. Warning time

  4. Total time the case is in processing

Answer: B Explanation:

Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/define-service-level- agreements-slas.aspx#bkmk_StdVsEnhancedSla

Question No: 15

You are the manager for all Microsoft Dynamics CRM Knowledge Base articles that the service management team submits.

A team member submits an article to Knowledge Base.

What should you do to make the article available to the entire organization?

  1. Submit it

  2. Publish it.

  3. Approve it.

  4. Draft it.

Answer: B Explanation:

Ref: http://msdn.microsoft.com/en-gb/library/gg309345.aspx

Question No: 16

You need to configure Microsoft Dynamics CRM so that only the authorized contacts associated with an account can call and use the entitlement.

What should you do?

  1. Add each contact to the case associated to the entitlement.

  2. Configure a contact method on each contact.

  3. Add each contact to the entitlement.

  4. Mark each contact as Primary.

Answer: C

Explanation:

Ref: http://www.neudesic.com/blog/crm-entitlements/

Question No: 17

You are the office manager for a plumbing company. According to customer feedback, technicians are showing up late and are taking a very long time on service calls. You want to research the matter further.

You need a report that displays the number of service activities by owner. Which report should you use?

  1. Progress Against Goals report

  2. Service Activity Volume report

  3. Account Service Overview report

  4. Case Summary Table report

Answer: B Explanation:

Ref: http://www.powerobjects.com/blog/2010/10/12/service-scheduling-part-3-of-3-for- microsoft-dynamics-crm/

Question No: 18

You create an opportunity view and want to export the fields in the view for further analysis.

You need to ensure the data can be refreshed automatically without requiring the data to be re-exported.

What should you do?

  1. Open a view of the records, and export it to a dynamic worksheet.

  2. Run a report on the view, select the option to include all applicable records, and then export the results to Microsoft Excel.

  3. Run a report on the view, select the option to include all records on all pages, and export the results to Microsoft Excel.

  4. Open a view of the records, and export it to a dynamic pivot table.

Answer: A Explanation:

Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/export-to-an-excel- dynamic-worksheet.aspx

Question No: 19

You complete your work on a queue item and want to allow others to work on it. What should you do?

  1. Save your changes to the queue item.

  2. Release the queue item.

  3. Route the queue item.

  4. Change the action to Work On.

Answer: B Explanation:

Ref: http://blogs.msdn.com/b/crm/archive/2010/12/20/introduction-to-queues-in-microsoft- dynamics-crm-2011.aspx

Question No: 20

You use the service scheduling feature of Microsoft Dynamics CRM to manage inspection services.

You need to configure Microsoft Dynamics CRM with the following information:

->A junior inspector can supervise one inspection at a time.

->A senior inspector can supervise two inspections at a time.

Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

  1. Create a connection on the resources for the inspectors.

  2. Add a selection rule to the inspection service.

  3. Configure the capacity on the resources for the inspectors.

  4. Create a connection on the resource group that includes the inspectors.

Answer: B,C Explanation:

Ref: http://www.powerobjects.com/blog/2010/07/30/service-scheduling-in-dynamics-crm- part-1/

100% Ensurepass Free Download!
MB2-704 PDF
100% Ensurepass Free Guaranteed!
MB2-704 Dumps

EnsurePass ExamCollection Testking
Lowest Price Guarantee Yes No No
Up-to-Dated Yes No No
Real Questions Yes No No
Explanation Yes No No
PDF VCE Yes No No
Free VCE Simulator Yes No No
Instant Download Yes No No


Leave a Reply

Your email address will not be published. Required fields are marked *

  • Categories

  • Tags

  • Hot Exams

  • Hot Exams

  • Hot Catageories

  • microsoft dumps

    62-193 Dumps
    70-243 Dumps
    70-246 Dumps
    70-247 Dumps
    70-331 Dumps
    70-332 Dumps
    70-333 Dumps
    70-334 Dumps
    70-339 Dumps
    70-341 Dumps
    70-342 Dumps
    70-345 Dumps
    70-346 Dumps
    70-347 Dumps
    70-348 Dumps
    70-354 Dumps
    70-355 Dumps
    70-357 Dumps
    70-383 Dumps
    70-384 Dumps
    70-385 Dumps
    70-398 Dumps
    70-410 Dumps
    70-411 Dumps
    70-412 Dumps
    70-413 Dumps
    70-414 Dumps
    70-417 Dumps
    70-461 Dumps
    70-462 Dumps
    70-463 Dumps
    70-464 Dumps
    70-465 Dumps
    70-466 Dumps
    70-467 Dumps
    70-469 Dumps
    70-470 Dumps
    70-473 Dumps
    70-475 Dumps
    70-480 Dumps
    70-481 Dumps
    70-482 Dumps
    70-483 Dumps
    70-484 Dumps
    70-485 Dumps
    70-486 Dumps
    70-487 Dumps
    70-488 Dumps
    70-489 Dumps
    70-490 Dumps
    70-491 Dumps
    70-492 Dumps
    70-494 Dumps
    70-496 Dumps
    70-497 Dumps
    70-498 Dumps
    70-499 Dumps
    70-517 Dumps
    70-532 Dumps
    70-533 Dumps
    70-534 Dumps
    70-535 Dumps
    70-537 Dumps
    70-640 Dumps
    70-642 Dumps
    70-646 Dumps
    70-673 Dumps
    70-680 Dumps
    70-681 Dumps
    70-682 Dumps
    70-684 Dumps
    70-685 Dumps
    70-686 Dumps
    70-687 Dumps
    70-688 Dumps
    70-689 Dumps
    70-692 Dumps
    70-694 Dumps
    70-695 Dumps
    70-696 Dumps
    70-697 Dumps
    70-698 Dumps
    70-703 Dumps
    70-705 Dumps
    70-713 Dumps
    70-734 Dumps
    70-735 Dumps
    70-740 Dumps
    70-741 Dumps
    70-742 Dumps
    70-743 Dumps
    70-744 Dumps
    70-745 Dumps
    70-761 Dumps
    70-762 Dumps
    70-764 Dumps
    70-765 Dumps
    70-767 Dumps
    70-768 Dumps
    70-773 Dumps
    70-774 Dumps
    70-775 Dumps
    70-776 Dumps
    70-778 Dumps
    70-779 Dumps
    70-980 Dumps
    70-981 Dumps
    70-982 Dumps
    74-343 Dumps
    74-344 Dumps
    74-409 Dumps
    74-678 Dumps
    74-697 Dumps
    77-418 Dumps
    77-419 Dumps
    77-420 Dumps
    77-421 Dumps
    77-422 Dumps
    77-423 Dumps
    77-424 Dumps
    77-425 Dumps
    77-426 Dumps
    77-427 Dumps
    77-428 Dumps
    77-600 Dumps
    77-601 Dumps
    77-602 Dumps
    77-603 Dumps
    77-604 Dumps
    77-605 Dumps
    77-725 Dumps
    77-726 Dumps
    77-727 Dumps
    77-728 Dumps
    77-729 Dumps
    77-730 Dumps
    77-731 Dumps
    77-853 Dumps
    77-881 Dumps
    77-882 Dumps
    77-883 Dumps
    77-884 Dumps
    77-885 Dumps
    77-886 Dumps
    77-887 Dumps
    77-888 Dumps
    77-891 Dumps
    98-349 Dumps
    98-361 Dumps
    98-362 Dumps
    98-363 Dumps
    98-364 Dumps
    98-365 Dumps
    98-366 Dumps
    98-367 Dumps
    98-368 Dumps
    98-369 Dumps
    98-372 Dumps
    98-373 Dumps
    98-374 Dumps
    98-375 Dumps
    98-379 Dumps
    98-380 Dumps
    98-381 Dumps
    98-382 Dumps
    98-383 Dumps
    98-388 Dumps
    AZ-100 Dumps
    AZ-101 Dumps
    AZ-102 Dumps
    INF-203x Dumps
    INF-204x Dumps
    INF-205x Dumps
    INF-206x Dumps
    MB2-700 Dumps
    MB2-701 Dumps
    MB2-702 Dumps
    MB2-703 Dumps
    MB2-704 Dumps
    MB2-706 Dumps
    MB2-707 Dumps
    MB2-708 Dumps
    MB2-709 Dumps
    MB2-710 Dumps
    MB2-711 Dumps
    MB2-712 Dumps
    MB2-713 Dumps
    MB2-714 Dumps
    MB2-715 Dumps
    MB2-716 Dumps
    MB2-717 Dumps
    MB2-718 Dumps
    MB2-719 Dumps
    MB2-877 Dumps
    MB5-705 Dumps
    MB6-700 Dumps
    MB6-701 Dumps
    MB6-702 Dumps
    MB6-703 Dumps
    MB6-704 Dumps
    MB6-705 Dumps
    MB6-884 Dumps
    MB6-885 Dumps
    MB6-886 Dumps
    MB6-889 Dumps
    MB6-890 Dumps
    MB6-892 Dumps
    MB6-893 Dumps
    MB6-894 Dumps
    MB6-895 Dumps
    MB6-896 Dumps
    MB6-897 Dumps
    MB6-898 Dumps