[Free] 2018(Aug) Ensurepass Microsoft MB2-714 Dumps with VCE and PDF 31-40

Ensurepass.com : Ensure you pass the IT Exams
2018 Aug Microsoft Official New Released MB2-714
100% Free Download! 100% Pass Guaranteed!

Microsoft Dynamics CRM 2016 Customer Service

Question No: 31 – (Topic 1)

You plan to use surveys.

You need to identify the number of entities that are used to store the survey responses. What should you identify?

  1. 1

  2. 2

  3. 3

  4. 4

Answer: C

Question No: 32 – (Topic 1)

You use the interactive service hub for knowledge articles.

You need to identify which information can be gathered from the Analytics tab of a knowledge article.

What should you identify?

  1. the cases that use the article and the number of views per case

  2. the customer service representatives who viewed the article and the number of views per case

  3. a helpfulness rating for the article and the cases that use the article

  4. a helpfulness rating for the article and the customer service representatives who viewed the article.

Answer: C

Question No: 33 – (Topic 1)

Your company has a Dynamics CRM organization that uses a FieldOne solution. A customer calls your company#39;s Help Desk to report a failed device.

You schedule a technician to resolve the issue.

You need to identify which notification methods can be used to notify the technician.

What are two possible notification methods? Each correct answer presents a complete solution.

  1. an automated phone call

  2. an email message

  3. Windows 10 toast

  4. a text message

  5. a web browser pop-up

Answer: A,B

Question No: 34 – (Topic 1)

You are evaluating whether to use a standard or an enhanced service level agreement (SLA).

You need to identify a characteristic of a standard SLA. What should you identify?

  1. JThe SLA can be paused-

  2. The status can be tracked directly from the case form.

  3. Actions can be triggered based on specific success catena.

  4. The failure time is tracked.

Answer: D

Question No: 35 CORRECT TEXT – (Topic 1)

You have a Dynamics CRM organization that contains the following charts:

  • A tag chart named Chart1 that displays keywords from case titles

  • A funnel chart named Chart2 that displays case resolution times

  • A line chart named Chart3 that displays priorities

  • A doughnut chart named Chart4 that displays the number of cases by priority You need to identify which charts can be added to a personal dashboard.

    What are two possible charts that you can add? Each correct answer presents a complete solution.

    A Chart1

    1. Chart2

    2. Chart3

    3. Chart4

    Answer: D

    Question No: 36 – (Topic 1)

    You create an entitlement that decreases the total terms when cases are created

    You need to identify what will cause the value of the remaining terms of an entitlement to be incremented or decremented.

    What are two possible causes that you can identify? Each correct answer presents a complete solution.

    1. when a case that is attached to the entitlement is resolved

    2. when the entitlement is attached to a new contact

    3. when a case that is attached to the entitlement is deleted

    4. when the entitlement is attached to a new case

    Answer: C

    Question No: 37 – (Topic 1)

    Your Dynamics CRM organization uses the interactive service hub.

    You need to identify which security role must be assigned to you before you can create a new interactive dashboard.

    What are two possible security roles that will achieve the goal? Each correct answer presents a complete solution.

    1. Activity Feeds

    2. System Administrator

    3. System Customizer

    4. Customer Service Manager

    Answer: C

    Question No: 38 – (Topic 1)

    You are viewing the Service Activity Volume report from Report Viewer in Dynamics CRM. You need to identify which action can be performed from Report Viewer.

    Which action should you identify?

    1. Add an activity.

    2. Synchronize to Microsoft Outlook.

    3. Resolve a case.

    4. Export to Microsoft Excel.

    Answer: C

    Question No: 39 – (Topic 1)

    You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:

  • Provides customer service representatives with a pop-up window initiated by the phone system

  • Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM

    Which technology should you include in the recommendation?

    1. the interactive service hub

    2. FieldOne

    3. Microsoft Parature

    4. Unified Service Desk

    Answer: B

    Question No: 40 – (Topic 1)

    You have a queue that contains 100 items. You need to delete the queue.

    What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

    1. Reassign the items in the queue, and then delete the queue.

    2. Cancel the items in the queue, and then delete the queue.

    3. Set the queue type to Public deactivate the queue, and then delete the queue.

    4. Set the queue type to Private, deactivate the queue, and then delete the queue.

    Answer: B,C

    100% Ensurepass Free Download!
    MB2-714 PDF
    100% Ensurepass Free Guaranteed!
    MB2-714 Dumps

    EnsurePass ExamCollection Testking
    Lowest Price Guarantee Yes No No
    Up-to-Dated Yes No No
    Real Questions Yes No No
    Explanation Yes No No
    PDF VCE Yes No No
    Free VCE Simulator Yes No No
    Instant Download Yes No No


Leave a Reply

Your email address will not be published. Required fields are marked *

  • Categories

  • Tags

  • Hot Exams

  • Hot Exams

  • Hot Catageories

  • microsoft dumps

    62-193 Dumps
    70-243 Dumps
    70-246 Dumps
    70-247 Dumps
    70-331 Dumps
    70-332 Dumps
    70-333 Dumps
    70-334 Dumps
    70-339 Dumps
    70-341 Dumps
    70-342 Dumps
    70-345 Dumps
    70-346 Dumps
    70-347 Dumps
    70-348 Dumps
    70-354 Dumps
    70-355 Dumps
    70-357 Dumps
    70-383 Dumps
    70-384 Dumps
    70-385 Dumps
    70-398 Dumps
    70-410 Dumps
    70-411 Dumps
    70-412 Dumps
    70-413 Dumps
    70-414 Dumps
    70-417 Dumps
    70-461 Dumps
    70-462 Dumps
    70-463 Dumps
    70-464 Dumps
    70-465 Dumps
    70-466 Dumps
    70-467 Dumps
    70-469 Dumps
    70-470 Dumps
    70-473 Dumps
    70-475 Dumps
    70-480 Dumps
    70-481 Dumps
    70-482 Dumps
    70-483 Dumps
    70-484 Dumps
    70-485 Dumps
    70-486 Dumps
    70-487 Dumps
    70-488 Dumps
    70-489 Dumps
    70-490 Dumps
    70-491 Dumps
    70-492 Dumps
    70-494 Dumps
    70-496 Dumps
    70-497 Dumps
    70-498 Dumps
    70-499 Dumps
    70-517 Dumps
    70-532 Dumps
    70-533 Dumps
    70-534 Dumps
    70-535 Dumps
    70-537 Dumps
    70-640 Dumps
    70-642 Dumps
    70-646 Dumps
    70-673 Dumps
    70-680 Dumps
    70-681 Dumps
    70-682 Dumps
    70-684 Dumps
    70-685 Dumps
    70-686 Dumps
    70-687 Dumps
    70-688 Dumps
    70-689 Dumps
    70-692 Dumps
    70-694 Dumps
    70-695 Dumps
    70-696 Dumps
    70-697 Dumps
    70-698 Dumps
    70-703 Dumps
    70-705 Dumps
    70-713 Dumps
    70-734 Dumps
    70-735 Dumps
    70-740 Dumps
    70-741 Dumps
    70-742 Dumps
    70-743 Dumps
    70-744 Dumps
    70-745 Dumps
    70-761 Dumps
    70-762 Dumps
    70-764 Dumps
    70-765 Dumps
    70-767 Dumps
    70-768 Dumps
    70-773 Dumps
    70-774 Dumps
    70-775 Dumps
    70-776 Dumps
    70-778 Dumps
    70-779 Dumps
    70-980 Dumps
    70-981 Dumps
    70-982 Dumps
    74-343 Dumps
    74-344 Dumps
    74-409 Dumps
    74-678 Dumps
    74-697 Dumps
    77-418 Dumps
    77-419 Dumps
    77-420 Dumps
    77-421 Dumps
    77-422 Dumps
    77-423 Dumps
    77-424 Dumps
    77-425 Dumps
    77-426 Dumps
    77-427 Dumps
    77-428 Dumps
    77-600 Dumps
    77-601 Dumps
    77-602 Dumps
    77-603 Dumps
    77-604 Dumps
    77-605 Dumps
    77-725 Dumps
    77-726 Dumps
    77-727 Dumps
    77-728 Dumps
    77-729 Dumps
    77-730 Dumps
    77-731 Dumps
    77-853 Dumps
    77-881 Dumps
    77-882 Dumps
    77-883 Dumps
    77-884 Dumps
    77-885 Dumps
    77-886 Dumps
    77-887 Dumps
    77-888 Dumps
    77-891 Dumps
    98-349 Dumps
    98-361 Dumps
    98-362 Dumps
    98-363 Dumps
    98-364 Dumps
    98-365 Dumps
    98-366 Dumps
    98-367 Dumps
    98-368 Dumps
    98-369 Dumps
    98-372 Dumps
    98-373 Dumps
    98-374 Dumps
    98-375 Dumps
    98-379 Dumps
    98-380 Dumps
    98-381 Dumps
    98-382 Dumps
    98-383 Dumps
    98-388 Dumps
    AZ-100 Dumps
    AZ-101 Dumps
    AZ-102 Dumps
    INF-203x Dumps
    INF-204x Dumps
    INF-205x Dumps
    INF-206x Dumps
    MB2-700 Dumps
    MB2-701 Dumps
    MB2-702 Dumps
    MB2-703 Dumps
    MB2-704 Dumps
    MB2-706 Dumps
    MB2-707 Dumps
    MB2-708 Dumps
    MB2-709 Dumps
    MB2-710 Dumps
    MB2-711 Dumps
    MB2-712 Dumps
    MB2-713 Dumps
    MB2-714 Dumps
    MB2-715 Dumps
    MB2-716 Dumps
    MB2-717 Dumps
    MB2-718 Dumps
    MB2-719 Dumps
    MB2-877 Dumps
    MB5-705 Dumps
    MB6-700 Dumps
    MB6-701 Dumps
    MB6-702 Dumps
    MB6-703 Dumps
    MB6-704 Dumps
    MB6-705 Dumps
    MB6-884 Dumps
    MB6-885 Dumps
    MB6-886 Dumps
    MB6-889 Dumps
    MB6-890 Dumps
    MB6-892 Dumps
    MB6-893 Dumps
    MB6-894 Dumps
    MB6-895 Dumps
    MB6-896 Dumps
    MB6-897 Dumps
    MB6-898 Dumps