[Free] 2018(Aug) Ensurepass Microsoft MB6-889 Dumps with VCE and PDF 31-40

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Microsoft Dynamics AX 2012 Service Management

Question No: 31

You are configuring service level agreements in Microsoft Dynamics AX 2012. What is the purpose of the Calendar setting on a service level agreement?

  1. To determine whether a service order can be automatically created for the service agreement

  2. To determine the start time of an incoming service order.

  3. To determine the sign-off date of an incoming service order.

  4. To determine whether the status of an incoming service order will be set to Started.

Answer: A

Question No: 32

You are recording diagnosis codes for a repair management process in Microsoft Dynamics AX 2012.

Which of the following statements about diagnosis codes is true?

  1. The diagnosis code can automatically assign a resolution.

  2. The diagnosis code can be recorded only after the diagnosis area is recorded.

  3. The diagnosis code is recorded prior to the condition.

  4. The diagnosis code is less specific than the diagnosis area.

Answer: B

Question No: 33

From which of the following entities can you invoice for a service subscription in Microsoft Dynamics AX 2012?

  1. Service order

  2. Time and material project

  3. Sales order

  4. Fixed-price project

Answer: B

Question No: 34

Your company requires that a letter be mailed to each new customer when its first service order is created.

You need to communicate this requirement to the Sales and Marketing team in Microsoft Dynamics AX 2012.

What should you do in the Service management parameters?

  1. Describe the request in the Purpose area.

  2. Set the responsibility to Marketing.

  3. Set the category to Action.

  4. Set the activity type to Letter.

Answer: D

Question No: 35

In Microsoft Dynamics AX 2012, you set the Activity generation stage parameter for a service order stage to in process.

Which of the following actions does this setting activate in service orders?

  1. An activity may be edited.

  2. A service order may be created.

  3. An activity may be created on lines.

  4. An activity may be closed.

Answer: C

Question No: 36

For which of the following purposes is the Microsoft Dynamics AX 2012 dispatch board designed? (Each correct answer is a complete solution. Choose two.)

  1. To provide users of the Service management module an overview of the Service subscriptions.

  2. To provide a different way of viewing data that resides on service objects.

  3. To assist in scheduling work for the technician by displaying the open service orders.

  4. To provide an overview of service management activities.

Answer: A,C

Question No: 37

You need to track the progress of a repair for a service object in Microsoft Dynamics AX 2012.

What should you do?

  1. Create stage reason codes.

  2. Create repair stage codes.

  3. Create repair resolution codes.

  4. Create service stage codes.

Answer: B

Question No: 38

What is the purpose of the repair functionality in the Service management module of Microsoft Dynamics AX 2012?

  1. To track the service performed on service orders.

  2. To track the hours spent on projects.

  3. To track the hours spent on service orders.

  4. To track the service performed on service objects.

Answer: D

Question No: 39

You are defining service subscription parameters in Microsoft Dynamics AX 2012.

Your company accrues subscription revenue monthly. Customers can cancel their service subscriptions at any time. When a customer cancels a service subscription, the company reverses the current month’s accrual transaction by using the date the subscription revenue accrued.

You need to ensure that accrued subscription transactions reverse on the date the subscription revenue accrues.

Which option should you select for the Reverse accruals on crediting parameter?

  1. Calculate accrued revenue per day

  2. Delete accrued period

  3. Original posting date of the accrued transactions

  4. Invoice date of the credit note

Answer: C

Question No: 40

Which of the following functions can you perform in a service bill of materials (BOM) in Microsoft Dynamics AX 2012?

  1. Move the service BOM.

  2. Move a service order.

  3. Delete a service agreement.

  4. Delete a service order.

Answer: A

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